Troubleshooting
Solutions for common issues with integrations, tracking, and attribution.
Common Issues
Most issues with Adsu fall into a few categories: expired tokens, stalled data syncs, tracking script problems, or gaps in attribution data. The guides below cover the most common scenarios and walk you through resolving them step by step.
Before diving into a specific guide, a good first step is always to check Settings > Connections in your dashboard. This page shows the real-time status of every integration. Green indicators mean the connection is healthy. Red or yellow indicators point you to the specific integration that needs attention.
Meta Token Expiry
What to do when your Meta access token expires after 60 days and how to reconnect.
Data Not Syncing
Troubleshoot when data stops appearing in your dashboard, including connection and sync issues.
Tracking Script Issues
Fix problems with the Adsu tracking script on your gym's website and landing pages.
Attribution Gaps
Understand why some revenue is unattributed and how to minimize gaps in your data.
Still Need Help?
If the guides above do not resolve your issue, contact the Adsu support team at support@adsu.ai. When reaching out, include:
- Your account email address
- The location name experiencing the issue
- A brief description of the problem and when it started
- Any error messages you see in the dashboard or browser console
Including these details helps us diagnose the issue faster and get you back up and running.