What is show rate?
Show rate is the share of booked appointments where the person turned up: showed divided by booked. It decides whether a cheap lead source is cheap at all, because a booking that never shows costs money and sells nothing.
Updated
Show rate for gyms
Every gym owner knows the feeling: a full calendar on Monday morning and an empty lobby by Monday night. Show rate puts a number on it. Take the appointments that were attended, divide by the appointments that were booked, and you have the share of your bookings that became a real conversation.
It matters because it changes the price of everything upstream. A cheap lead is not a cheap member. A source that produces bookings at a low cost and then shows half of them is more expensive per show than a pricier source whose bookings turn up, and the ad platform will keep feeding you the cheap one unless something tells it otherwise.
Where show rate misleads: a small sample swings wildly, so a week with five bookings tells you nothing. Read it over a month or more, and by source, because the rate you see for the whole gym is an average of sources that behave very differently. Compare it with cost per appointment and cost per show.
How Adsu uses show rate
Adsu tracks booked and showed as separate stages for every campaign, so show rate is read straight from your CRM calendar rather than estimated. Adsu counts verified stages only: if a stage cannot be verified, it is not counted. Every report is one line per campaign per location. That last part matters for show rate more than for most numbers, because the same ad can show well at one gym and poorly at another depending on who confirms the bookings.
Adsu credits the last eligible touch inside the 30 days before the payment. Booked, showed and paid go back to Google as offline conversions and to Meta through the Conversions API. Because showed goes back as its own signal, the platform can tell a source that books from a source that turns up, and it moves budget toward the second.
Questions, answered.
The other half of show rate: the share of booked appointments where nobody turned up. In the example above, Source A’s 40% show rate is a 60% no-show rate. Gyms tend to talk about no-shows because that is the number that hurts, but the two are the same measurement read from opposite ends.
Confirm every booking the same day, remind the day before and the morning of, and make the appointment specific: a named coach at a fixed time beats "come in whenever". Then send showed back to your ad platform as a conversion, so it stops optimizing for people who book and forget.
Yes, always. The whole-gym rate hides the problem. One campaign might show nine bookings in ten while another shows three, and the average looks fine. Only the per-source number tells you which ads to keep and which front-desk process to fix.
Related
Cost per show is ad spend divided by the number of people who booked and walked in. Why a gym’s funnel turns on it, with an example and Adsu’s rule.
Cost per appointmentCost per appointment is ad spend divided by the number of consults, tours or intro sessions booked. The formula, an example, and why booked is not showed.
Cost per leadCost per lead, CPL, is ad spend divided by the number of enquiries it produced. Why it is the least reliable number in a gym funnel, with an example.
ROASROAS, return on ad spend, is the revenue a campaign produced divided by what it cost. The gym formula, an example, and Adsu’s verified-payment rule.
The proof
- Net members
- +21
- Lifetime value added
- $67,000+
Bobby & Maria Gasdia, Big Day Fitness, 2 locations
Stop paying for leads. Start paying for members.
Early access is opening in small groups. Applying takes two minutes, and we’ll tell you straight whether your stack is ready to connect.