AdsuDocs
TROUBLESHOOTING

No data in Adsu

Find which evidence lane is missing when a dashboard or report is blank.

1. Confirm scope first

  • Check the selected workspace and location.
  • Choose a report range after the location’s attribution boundary.
  • Confirm the source activity actually belongs to this location, not a sibling account.

2. Check the three evidence lanes

  1. 01
    Open Connections and confirm GoHighLevel is connected for the active location.
  2. 02
    Confirm a supported payment source is connected and has real activity.
  3. 03
    Open Tracking and confirm a non-bot pixel beacon has arrived.
  4. 04
    Confirm Google or Meta is connected when you expect spend and campaign metadata.

3. Isolate the first missing record

Start with the source record: a CRM lead, a payment, or a pixel visit. If it is absent in the corresponding Adsu surface, repair that ingestion lane before inspecting attribution. If all source records exist, inspect the customer journey and identity band.