Confirm the payment exists
Check that the transaction exists in Stripe, Mindbody, or WellnessLiving and that the connected account is mapped to the Adsu location you are viewing.
Confirm the payment reached Adsu
A Receiving badge is a liveness signal, not proof that one specific transaction arrived. Open the member or CRM timeline and look for the exact payment and its net state.
Check identity confidence
A real payment can remain outside reported attributed revenue if it does not resolve by exact email or exact phone. Band C and unmatched identities are visible evidence gaps, not revenue that Adsu silently assigns.
Check the eligible touch
If the payment is counted but has no eligible visit inside the 30-day window, it can remain unattributed. Confirm that the pixel was installed before the visit and that redirects preserved click evidence.
Check net adjustments
Refunds and chargebacks reduce net attributed revenue. Compare the payment timeline with the report’s selected date range before treating the original gross amount as the expected total.